21st Century Insurance
Reviews and Complaints

I was on hold for a super long time. they screwed up my bill.

i called to remove my trailer and they never took it off and kept charging me. it was much much much better before Farmers Ins took it over.

I've been unable to get through by phone. I've been on hold for 30,40, 50 minutes and the call never goes through.

I only want to make 2 minor edits, to remove a name from the mailing address and the name on the policy that says "unrated".

I also want to ensure having these two names on my documents hasn't changed the rate I pay.

I tried to buy insurance for my new car , somehow I cant get in touch with anyone. I tried to call every day but was put on hold over an hour every time.

I tried to do it online but they wouldnt let me login. My # is 1(61*)***-****

I have called around 5 times in the last few days trying to reach a representative to change my auto policy. I have been on hold well over an hour each time.

This is completely unacceptable.

I need a call back or if there is another way of doing this please advise. Thank you

In August 2023, 21st had the same problems with billing, no contact with customer service and a defunct website. Over 35 years with them and never a problem until this year.

Not sure if they are even in business with absolutely no responses by phone or website.

Suddenly you have to pay the entire 6 months instead of installments.

I even emailed Farmers with the following:

"What has Farmer's done to 21st Century Insurance?

They are just awful.

No customer service and incorrect billing. A failing stepchild!"

More than pissed!!

called last thurs(on hold 56 minutes!)

to remove old car traded in and add the new car i bought.

when i was asked the value of car what i paid i accidently

gave the incorrect amount. i paid much more

please call me

i am 78 and cant sit holding on phone for so long

if you can fix this problem via email let me know(also hard of hearing on phone)

My policy was cancelled as I haven't been able to reach Customer Service to make payment. And I am still trying to reach a representative.

Ive tried and tried calling customer service and nobody ever answers after hours on hold no matter when I call this has been for weeks now.

Like everyone else, I can't get through. 21st has known about this problem for months and months, but obviously they don't want to address it, they'd rather save money and avoid hiring more customer service agents.

I moved to OR (21st only covers CA), and I've been trying to get through for weeks to cancel my coverage and get a pro-rated refund, but CAN'T GET THROUGH.

I suppose I'll just have to let my coverage run its course and forget about a refund. I hope 21st Century crashes and burns...

The website said my policy # didn't exist and my phone number was invalid. So I tried calling and it said my wait time was 40 min.

I was waiting for more than an hour and finally hung up. I tried 4 times.

I hadn't received a bill and didn't know if I had a balance.

So my bill didn't get paid. I hope they will extend my payment due date until the 10

I have tried three times to use your website to update my contact information, with codes sent! Every time it comes up, the screen goes dark when it reaches my info! I tried different browsers but no help, it's completely non clickable on everything!

I am trying to reach a representative to reinstate a cancelled policy and make a payment. I would like someone to call me, As I cannot reach anyone. Thank you

My policy was cancelled and I am trying to speak with a representative to reinstate my policy, I have been calling for a week.Thank you

I need to print my new policy and the web doesnt give the option for my new 6 months policy, only the older ones, they send me the cards , but I need the declarations pages , and is impossible for them to answer the phone, right now Im waiting for someone to talk to me , Im in hold for more than 1 hour