21st Century Insurance
21st Century Insurance Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
21st Century Insurance has a 1.5 star rating from 38 reviews with mostly dissatisfied customers; 40% would likely recommend and 71% urge better customer service.
Key Takeaways for Future Customers
- Expect long hold times and limited phone or online support when researching 21st Century Insurance reviews.
- Watch autopay and billing interactions carefully and keep documentation for potential disputes.
Negative Feedback / Risk Areas
- Repeated complaints about unreachable customer service and excessive hold times.
- Frequent billing errors, double charges, and unclear communication about policy transfers like Toggle.
- Website and online account issues preventing policy access or changes.
Positive Feedback
Some find pricing affordable and a few individual agents helpful, but positive mentions are rare in 21st Century Insurance customer complaints.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
21st Century Insurance has a 1.5 star rating from 38 reviews with mostly dissatisfied customers; 40% would likely recommend and 71% urge better customer service.
Key Takeaways for Future Customers
- Expect long hold times and limited phone or online support when researching 21st Century Insurance reviews.
- Watch autopay and billing interactions carefully and keep documentation for potential disputes.
Negative Feedback / Risk Areas
- Repeated complaints about unreachable customer service and excessive hold times.
- Frequent billing errors, double charges, and unclear communication about policy transfers like Toggle.
- Website and online account issues preventing policy access or changes.
Positive Feedback
Some find pricing affordable and a few individual agents helpful, but positive mentions are rare in 21st Century Insurance customer complaints.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No morals
- 21st Century switched to Toggle without warning.
- Auto-pay charges posted under Toggle with no notice, leaving customers unsure what Toggle is.
I was with 21st century for over 20 year. When they switch everyone over to Toggle insurance with no warning.
21st century did not send out a letter with their letterhead letting their loyal customer that there auto insurance was changing to toggle some unknown name. If you were on auto-pay they start taking your money under toggle. When my husband sees the charges he thought it was fraud and contacted the bank. The bank did a fraud case and Toggle of course forgot to fill out the paper stating that they are associated with 21st century.
Or they could have picked up a phone and call there very loyal customer what was happening or sent a certified letter explains who they are. When I did final get a cancelation of insurance letter and call customer service they said she'll maybe you should not of filed a fraud case. I ask why I was not notified, and they said we send you a letter from toggle. I said we'll who in the *** is toggle I probably thought it was junk mail.
They said I could start a new policy with them, but my rate will be higher since it would be a new policy. I said I do not trust your company and I would not give them a dime.
Preferred solution: The insurance commission open a case to see how many other they did this too
User's recommendation: Not trust worthy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Francisco, California
Need information about my insurance
- DMV needs updated car insurance to renew license.
- Paid dues; no confirmation or updated statement.
- Text or email confirmation; phone is hard.
The DMV needs my updated/current car insurance to renew my driver's license. I have just paid all my dues to you, but haven't received any confirmation or updated payment statement.
Kindly send, text, or email it to me as soon as possible. I find it very difficult to communicate with you by phone. I prefer your former methods of communication.
Please, no AI. Reply as soon as possible, please.
Preferred solution: My current updated payment verification statement in paper.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can’t get service on the phone.
- Being on hold for 45 minutes delays service.
- Long hold times may drive customers to switch insurers.
You make me wait for service by putting me on hold for 45 minutes. That is really bad for business when Im trying to give you money. It makes me want to find another company and tell other people to find another company for insurance.
Chico, California
Customer service is suck
They never responded they suddenly canceled my policy and didnt inform me 000000000000000000000000000
User's recommendation: Never ever join this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDouble charged for my single polivcy
- Double charges occurred for three consecutive months.
- The user does not know how to fix the issue.
- The user expects a large lawsuit for the company.
I have now been double charged three months in a row and have no idea how to fix this mess that they created! This needs to be addressed because I see a very large lawsuit in their future for this crap.
- Are intentionally double charging consumers
Preferred solution: Full refund
User's recommendation: Do not dotit!!
Need information about my insurance
- I have been with the company for 30 years.
- Insurance was sent to Toggle.
- I have had problems all year.
- Car insurance is taken from my bank monthly.
I have been with this company 30 years now you sent the insurance to Toggle and I have had nothing but problems all year. My car insurance is taking from my bank every month. What is the problem with this company?
User's recommendation: Don’t do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t get any live person to answer
- Unclear if contacting 21st Crntury, Farmers, or Toggle.
- Called at least 10 times and waited one to two hours with no live person ever.
Cannot get a live person to answer. Have tried 8 times, various times and days.
Minimum holds I have stayed on was 45 minutes up to 2 1/2 hours.
Still no one EVER answers. Yet they say there is a 20 minute wait!!!
Am I 21st Crntury or Farmers or Toggle. No on answers at any of these places to give me an answer.
I have called at least 10 times and waited one to two hours every time and no live person ever!!!
Preferred solution: A LIVE PERSON to talk to!!!
User's recommendation: LEAVE!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHORRIBLE SERVICE!!!!!!!!!!!!
- Customer reports on-hold times over an hour for two years.
- Cannot reach anyone to add a car to the policy and a BBB complaint was filed.
For about two years now, regardless of when I call, it takes over an hour on hold to get a response if I get one at all. I'm so frustrated, I want to change companies, but I can't even get ahold of anyone to do that, so I'm stuck with a horrible company with no plans to improve.
I'm wanting to add a car to my policy and two days in a row I've been on hold for over an hour. Decent companies at least allow you to leave your contact information and call you back, but 21st century/toggle doesn't. This is brutal!!! SO FRUSTRATED.
About a year ago, I reported them to the BBB, but obviously nothing has changed. SOMEONE FROM 21ST CENTURY, PLEASE CALL ME!!!
- Horrible customer service
Preferred solution: A CALL BACK AND SOME HELP/ BETTER SERVICE
User's recommendation: STAY AWAY FROM 21ST CENTURY/ TOGGLE!!!
Perris, California
Insurance
Need to add insurance for my son i have insurance he needs it asap how much liability just needs quote Tacoma Toyota for richard mata
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaperwork policy
Hi could you please send me on paper all my details so I can tax my vehicle thanks. Hhhhjjjnnnnnbbbb
Preferred solution: My policy printed on paperwork so I can tax my car
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaperwork policy
Hi could you please send me on paper all my details so I can tax my vehicle thanks Stephen collim thanks.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStatus
Policy information needed to check the status of policy. Not sure if toggle is 21st century insurance.
User's recommendation: Check status
Customer service terrible
- Toggle policy changed without notice.
- Payment taken on the 12th last month.
- Today a payment attempt failed; I received a pay-or-cancel email.
They changed our policy to Toggle without notice. Our parents are due on the 13th of each month.
Toogle took our payment in the 12th last month in January.
I think they tried to take a payment today and I didnt have enough funds. Now I get an email from Toggle to pay or get canceled. Weve had 21 century for many years. I tried calling and gave up after an hour on hold.
Very disappointed. They have really gone down on their customer service and customer care for that Matter.
I always make sure to have funds on the date payments are due and not before.
User's recommendation: Be careful what you sign up for
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Right now I just waited on for an hour and a half for 21st-century customer service
- I waited an hour and a half for 21st Century Insurance customer service.
- Online support was unavailable and no one answered.
Right now I just waited on for an hour and a half for 21st-century customer service I have been a long time customers 21st century insurance customer and iamb not please now no customer service anymore you got to get online Ive been online for an hour and a half and still didnt get an answer our picked up so if I was anybody else I would steer clear of 21st-century
User's recommendation: I have been a long time customers 21st century insurance customer and iamb not please now no customer service anymore you got to get online I’ve been online for an hour and a half and still didn’t get an answer our picked up so if I was anybody else I would steer clear of 21st-century
San Jose, California
I am trying to get in touch with 21 century I have a new car and I would like to change and get a new card coverage on my new car but nobody calls me back this is been very frustrating I've been doing
- Dorothy Paleka can't reach 21st Century by phone.
- Wants to transfer to a new car and get a new card.
- She has been a loyal customer for 20 years.
My name is Dorothy paleka I've been calling 21 century from this morning and nobody answers the phone I am trying to change over my car insurance to my new car nobody calls me I am so frustrated with 21 century I've been a faithful customer for 20 years now I am asking if somebody could call me back at 916-607-**** my email is p a l e k a 8588@***.com that's how I can get some information for you guys I just need a new card for my new car and a transfer over that's all I'm asking but you guys don't respond and it's very frustrating
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuote
I need insurance full coverage and ssr22 for my 2005 Nissan altima insurance quote asap please and thank you.
- Idk
- Idk yet
Preferred solution: Insurance quote
About
,
21st Century Insurance is located in Wilmington, DE. The company has been on the market since 1958. It is intended to help customers to save money on auto insurance. 21st Century Insurance is presented to provide only superior coverage and service to car owners. The company offers the Farmers Circle of Dependability Program in order to help its customer with putting their cars back on the road. 21st Century Insurance is known to be a part of the Farmers Insurance Group of Companies, which is considered a leading U.S. insurer of automobiles, homes and small businesses.
21st Century Insurance is ranked 310 out of 2419 in Insurance category
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I've been a 20th-21st Century Auto insurance customer for decades [since they started]. Got switched to Toggle.
[Stupid name, eh?] So my payment has always been on the 28th, every six months. I made sure it was still set up with my Amex after they became Toggle. So on the 27th they attempted to take out a little more that the amount due. Amex [heaven love them] contacted me because it was an unusual purchase, asking if this charge was valid.
I said "no" because the amount wasn't correct. For 5 days I've spent hours on hold waiting for a rep. I've tried on line chat. Same result.
I also tried making a payment - even the wrong amount - only because, technically I'm driving without insurance. It won't let me make a payment.
WORST CUSTOMER SERVICE EVER. Am switching insurance companies after 50 years .