21st Century Insurance
21st Century Insurance Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
21st Century Insurance has 1.7 star rating based on 51 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend 21st Century Insurance to a friend or colleague.
- Rating Distribution
Pros: Idk, Affordable, Are intentionally double charging consumers.
Cons: Did not abide by my wishes, No customer service, Unclear communication.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
21st Century Insurance has 1.7 star rating based on 51 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend 21st Century Insurance to a friend or colleague.
- Rating Distribution
Pros: Idk, Affordable, Are intentionally double charging consumers.
Cons: Did not abide by my wishes, No customer service, Unclear communication.71% of users think that 21st Century Insurance should improve its Customer Service.
43% of users say that they might use 21st Century Insurance in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Never ever join this company", "Do not dotit!", "Don’t do it", "STAY AWAY FROM 21ST CENTURY/ TOGGLE!", "LEAVE!".
Most users ask 21st Century Insurance for the discount as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top 21st Century Insurance Reviews
"I can’t get service on the phone."
You make me wait for service by putting me on hold for 45 minutes. That is really bad for business when Im trying to give you money. It makes me want to find...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Francisco, California
Need information about my insurance
The DMV needs my updated/current car insurance to renew my driver's license. I have just paid all my dues to you, but haven't received any confirmation or updated payment statement.
Kindly send, text, or email it to me as soon as possible. I find it very difficult to communicate with you by phone. I prefer your former methods of communication.
Please, no AI. Reply as soon as possible, please.
Preferred solution: My current updated payment verification statement in paper.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bellevue, Washington
I can’t get service on the phone.
You make me wait for service by putting me on hold for 45 minutes. That is really bad for business when Im trying to give you money. It makes me want to find another company and tell other people to find another company for insurance.
Chico, California
Customer service is suck
They never responded they suddenly canceled my policy and didnt inform me 000000000000000000000000000
User's recommendation: Never ever join this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Double charged for my single polivcy
I have now been double charged three months in a row and have no idea how to fix this mess that they created! This needs to be addressed because I see a very large lawsuit in their future for this crap.
- Are intentionally double charging consumers
Preferred solution: Full refund
User's recommendation: Do not dotit!!
Long Beach, California
Need information about my insurance
I have been with this company 30 years now you sent the insurance to Toggle and I have had nothing but problems all year. My car insurance is taking from my bank every month. What is the problem with this company?
User's recommendation: Don’t do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
HORRIBLE SERVICE!!!!!!!!!!!!
For about two years now, regardless of when I call, it takes over an hour on hold to get a response if I get one at all. I'm so frustrated, I want to change companies, but I can't even get ahold of anyone to do that, so I'm stuck with a horrible company with no plans to improve.
I'm wanting to add a car to my policy and two days in a row I've been on hold for over an hour. Decent companies at least allow you to leave your contact information and call you back, but 21st century/toggle doesn't. This is brutal!!! SO FRUSTRATED.
About a year ago, I reported them to the BBB, but obviously nothing has changed. SOMEONE FROM 21ST CENTURY, PLEASE CALL ME!!!
- Horrible customer service
Preferred solution: A CALL BACK AND SOME HELP/ BETTER SERVICE
User's recommendation: STAY AWAY FROM 21ST CENTURY/ TOGGLE!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can’t get any live person to answer
Am I 21st Crntury or Farmers or Toggle. No on answers at any of these places to give me an answer.
I have called at least 10 times and waited one to two hours every time and no live person ever!!!
Preferred solution: A LIVE PERSON to talk to!!!
User's recommendation: LEAVE!!!!
Perris, California
Insurance
Need to add insurance for my son i have insurance he needs it asap how much liability just needs quote Tacoma Toyota for richard mata
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Paperwork policy
Hi could you please send me on paper all my details so I can tax my vehicle thanks. Hhhhjjjnnnnnbbbb
Preferred solution: My policy printed on paperwork so I can tax my car
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wood Green, Haringey
Paperwork policy
Hi could you please send me on paper all my details so I can tax my vehicle thanks Stephen collim thanks.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lodi, California
Status
Policy information needed to check the status of policy. Not sure if toggle is 21st century insurance.
User's recommendation: Check status
Santa Maria, California
Customer service terrible
They changed our policy to Toggle without notice. Our parents are due on the 13th of each month.
Toogle took our payment in the 12th last month in January.
I think they tried to take a payment today and I didnt have enough funds. Now I get an email from Toggle to pay or get canceled. Weve had 21 century for many years. I tried calling and gave up after an hour on hold.
Very disappointed. They have really gone down on their customer service and customer care for that Matter.
I always make sure to have funds on the date payments are due and not before.
User's recommendation: Be careful what you sign up for
San Jose, California
I am trying to get in touch with 21 century I have a new car and I would like to change and get a new card coverage on my new car but nobody calls me back this is been very frustrating I've been doing
My name is Dorothy paleka I've been calling 21 century from this morning and nobody answers the phone I am trying to change over my car insurance to my new car nobody calls me I am so frustrated with 21 century I've been a faithful customer for 20 years now I am asking if somebody could call me back at 916-607-**** my email is p a l e k a 8588@***.com that's how I can get some information for you guys I just need a new card for my new car and a transfer over that's all I'm asking but you guys don't respond and it's very frustrating
Insurance Expert Talks
Insurance Claims Tips: What Red Flags to Watch Out
How to file an insurance claim? Why do you need a public adjuster? Vince Perri, CEO of Commercial Claims Advocate, shares his best tips about insurance claims. Find out how to deal with complex residential insurance claims and commercial losses.
Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.
New York, New York
Right now I just waited on for an hour and a half for 21st-century customer service
Right now I just waited on for an hour and a half for 21st-century customer service I have been a long time customers 21st century insurance customer and iamb not please now no customer service anymore you got to get online Ive been online for an hour and a half and still didnt get an answer our picked up so if I was anybody else I would steer clear of 21st-century
User's recommendation: I have been a long time customers 21st century insurance customer and iamb not please now no customer service anymore you got to get online I’ve been online for an hour and a half and still didn’t get an answer our picked up so if I was anybody else I would steer clear of 21st-century
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Quote
I need insurance full coverage and ssr22 for my 2005 Nissan altima insurance quote asap please and thank you.
- Idk
- Idk yet
Preferred solution: Insurance quote
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
21st insurance is a criminal.
HI,
You double charged me for my 1st out of 4 payments.
After I changed the credit card for Autopay, you charged me from the old card on Sept 13, 2023, and the second day, you charged me from the new card on Sept 14, 2023. What kind of criminal systems are you using?
So I called this so called customer service number: 1-80*-***-****, a million times.
My conclusion is that the number is a dead number, there are dead ghosts behind it if there is anything behind it at all.
So I asked my credit card company to refuse to pay on my old card. A few days later, I received a letter from 21st, with the stupid name Carlo DiRado, which happens to be in every doc from 21st insurance I have, saying that because I did not pay, so my car insurance will be terminated, and it is illegal to drive w/o the insurance, and ask me to pay the amount + fines/fees before whatever day, and of course, left that ghost customer service number for me to call.
So I called the claim number to try to find someone to route me to this Carlo DiRado, or some other idiot in that department, and it turns out that they basically send me back to the same dead number and telling me that I am in the high priority queue, which is definitely a lie.
21st insurance, you are disgusting criminal.
period. If you have any questions regarding what I labelled you as, please call me at 1-80*-***-****.
Regards,
Jinfei
Preferred solution: Apology
User's recommendation: right after I wrote the message, I saw their spam email titled: "We are changing our name to Toggle". This is beyond disgusting.
About
,
21st Century Insurance is located in Wilmington, DE. The company has been on the market since 1958. It is intended to help customers to save money on auto insurance. 21st Century Insurance is presented to provide only superior coverage and service to car owners. The company offers the Farmers Circle of Dependability Program in order to help its customer with putting their cars back on the road. 21st Century Insurance is known to be a part of the Farmers Insurance Group of Companies, which is considered a leading U.S. insurer of automobiles, homes and small businesses.
21st Century Insurance is ranked 243 out of 2125 in Insurance category
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I've been a 20th-21st Century Auto insurance customer for decades [since they started]. Got switched to Toggle.
[Stupid name, eh?] So my payment has always been on the 28th, every six months. I made sure it was still set up with my Amex after they became Toggle. So on the 27th they attempted to take out a little more that the amount due. Amex [heaven love them] contacted me because it was an unusual purchase, asking if this charge was valid.
I said "no" because the amount wasn't correct. For 5 days I've spent hours on hold waiting for a rep. I've tried on line chat. Same result.
I also tried making a payment - even the wrong amount - only because, technically I'm driving without insurance. It won't let me make a payment.
WORST CUSTOMER SERVICE EVER. Am switching insurance companies after 50 years .