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I was setup on auto-pay. 21st called to tell me my payment did not go through in February. Something was overcharged in my account by another company. I called 21st back and made the payment. My car gets hit in April, talk to 21st get everything taken care of. In...
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Anonymous
Tom

Same thing happened to me. My bank issued me a new credit card. I made a mistake and forgot to notify 21st. They never called, texted or emailed me. They say the mailed me...

Comment 1 comment
Helpful? Yes 1 No 0
3.1
Portsmouth, Virginia
Product
21st Century Insurance Auto Insurance
I didn't like
  • Unclear communication
  • Lied to me
  • Sends me tons of junk mail and unsolicited mail for years
#868581
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21st Century Insurance - REQUEST FOR REPAIR INSTEAD OF SALVEGE
21st Century Insurance - REQUEST FOR REPAIR INSTEAD OF SALVEGE
21st Century Insurance - REQUEST FOR REPAIR INSTEAD OF SALVEGE
Attn. Mr. Andrew Gleason andrewgleason@farmersinsurance.com REQUEST FOR REPAIR INSTEAD OF SALVEGE, OR AN ALTERNATIVE SOLUTION Gentlemen February 26, 2016 I, Alexander Petersen am insured with 21st Century Insurance Policy No. 22076948, and I am hereby requesting...
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Helpful? Yes 0 No 0
San Fernando, California
#798506
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I am very disappointed in 21st Century. I have been a customer for way over 15 yrs and recently we moved into a new house with alot to do. I called them to update my new address and thought at that time I updated my new debit card that would expire soon. Then less than...
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Anonymous
Anonymous

You are lucky you didn't have an accident while you were uninsured. I suggest you put a reminder on your calendar so you never miss a payment again. The consequences are jus...

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Helpful? Yes 2 No 0
Post Falls, Idaho
#515781
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For over 10 years, I had a 5 vehicle policy with 21st Century. So plenty of experience with them. I'm really happy to be done with them. As a preface, I will point out that I was the perfect customer for an insurance company. Never filed an insurance claim in my life....
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#494141
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My husband went on his online banking for other reasons, all to find that his payment for the last month had been refunded. He immediately went on his insurance page, all to find that his policy had been canceled due to lack of payment. We called his bank to make...
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Anonymous
Anonymous

This is an issue with the bank, not the insurance company. Take your printout to your bank and demand an explanation that will hold up in court. Like "I want a written expla...

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Rancho Cordova, California
#474438
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Received 2 checks in the mail from 21st Century Insurance with no explanation. When I called to ask what for...they told me because they cancelled my insurance...I asked why??? They said it was for non payment!!! What??? I have all my bills and online receipts of...
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#473442
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I was told to pay 102.33 before 5/30 to close an existing account and open a new one at 52 dollars a month. The following week my dues was over 200 dollars!! I called and complained and to settle the matter they had managed to bring it down to 140 dollars, after the 98...
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Anonymous
Anonymous

Look for a new insurance company with the rate you want. Fighting with a company about price of their product is useless.

Comment 1 comment
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Los Angeles, California
#428278
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Days after we separated, my ex husband was in an at-fault auto accident. We still had a joint policy (as is required when you file for a divorce in CA until final judgment, written agreement or court order), but 21st century listed BOTH of us as the primary driver in...
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Anonymous
Anonymous

Sorry owned by Farmers now.

Anonymous
Anonymous

21st is now owned by State Farm joined them when they were independent and did no advertising. Went downhill after selling out to AIG.

Comment 4 comments
Helpful? Yes 0 No 0
Bellevue, Washington
#329465
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I logged into my online account to make my payment 9 days early, and a message appears stating that the policy is canceled and I can not make any changes online. I called, and the representative stated that the policy was canceled by me. I explained that I did not...
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Anonymous
Ed

They bait and switch! No claims or violations over 1st year with them ... they go raise our rates by 22 percent! Complained and got the shrug and lame excuse of \"everybody go...

Anonymous
john

I wouldn\'t use them just based on their retarded TV commercials

Comment 2 comments
Helpful? Yes 2 No 0
Miami, Florida
#326617
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Contact 21st Century Insurance

Mailing Address:
21st Century Insurance
3 Beaver Valley Road
Wilmington, DE 19803
Phone:
(888) 244-6163
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Similar to 21st Century Insurance

If you are looking for an insurance quote dont bother calling 21st century..the customer service reps are rude and ask a bunch of personal questions that are unnecessary..i tryed to call back and complain and the second rep was just as rude as the first and i really...
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Helpful? Yes 1 No 1
Overland Park, Kansas
#291559
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