Contact 21st Century Insurance Customer Service
How to Reach a Person at 21st Century Insurance
Toll-Free Number:
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1-888-244-6163
Customer Service:
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1-855-200-5357New Customers
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1-800-903-8114
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1-888-314-4328
Claims:
Customer Service:
Jobs/ Career:
21st Century Insurance Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular 21st Century Insurance Phone Number | 1 (888) 244-6163 |
| Average Hold Time | Less than 1 minute |
| Average Calls duration | 6 minutes |
| Most Popular 21st Century Insurance Email Address | service@21st.com |
| Issue Resolution Rate | Low (13% reported full resolution) |
| 21st Century Insurance Customer Service Rating | 4.7 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 70% phone, 30% email |
| Common Reasons for Contact | Product/ service, request for information, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to 21st Century Insurance | Address or zip code, first and last name or phone number |
How to Contact 21st Century Insurance Customer Service?
Most Popular Number:
| Total calls: 249 | Issues resolved: 7 | Last call: Dec 23, 2025 |
Contact Information
21st Century Insurance Website:
21st Century Insurance Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Fax Numbers:
Non-California Residents: +1 (866) 447 2611
Claims: +1 (877) 217 1389
Mailing Addresses:
Payments
PO Box 7142
Pasadena, CA 91109-7142
Insurance Payment Processing Center
P.O. BOX 7247-0302
Philadelphia, PA 19170-0302
Policy Correspondence
PO Box 15510
Wilmington, DE 19886-9252
Claims
PO Box 268994
Oklahoma City, OK 73126-8994
Claims - Medical/PIP documents
PO Box 268995
Oklahoma City, OK 73126-8995
Claims - Medical/PIP documents
PO Box 268993
Oklahoma City, OK 73126-8993
Hours:
Monday - Friday: 7:00 am - 7:00 pm PDT
Saturday: 7:00 am - 6:00 pm PDT
Fax:
Summary of 21st Century Insurance Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call 21st Century Insurance?
Product/ Service Question:
- “Home insurance”
- “Revise policy”
- “I don't like Togo insurance”
Request for Information Question:
- “Need information about my insurance”
- “Update auto policy”
- “I want to know about how much the thing is”
Payments and Charges Question:
- “Billing”
- “To pay my bill”
- “Payment”
Return/ Replace Question:
- “To change my auto pay”
- “Policy change and information”
- “Change policy”
Activation/ Cancellation Question:
- “Policy cancellation”
- “Canceled policy”
- “Cancel my policy”
Account Question:
- “Advisor login”
- “Account lock out”
- “I need to update my password but after 4 requests, im still not getting the emailed link.”
Cards Question:
- “Update auto pay card”
- “Update auto pay card hacked”
- “I'd card”
Staff Question:
- “Cannot reach a customer service representative”
- “I need to update my policy. The customer service line is always tied up. Please have someone call me on Fri. morning around 9AM so I can make this change.”
Shipping and Delivery Question:
- “Cambies tarjeta de débito”
Website/ Application Question:
- “Website us down Ndvi need a copy of my insurance”
Other Question:
- “Cla importante”
- “Home insurence polysy”
- “Add another car”
Compare 21st Century Insurance Customer Service To
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